Accidents happen — but you shouldn’t have to worry about your package getting lost, damaged, or stolen.

Add Shipping Protection & Order Assurance to your cart to safeguard your order. If something happens to your package during transit, we’ll replace your items or issue a refund — no stress, no hassle.

✅ What’s Covered

• Lost packages where the carrier does not deliver

• Damage during transit

• Confirmed theft after delivery (porch piracy)

❗ What’s Not Covered

• Incorrect address entered at checkout

• Items marked “delivered” but confirmed as delivered by carrier & neighbor/lease office check fails (see policy below)

• Delays in shipping times (service level guarantees vary by carrier)

🕒 Claim Window

• Claims for loss or damage must be submitted within 10 days of delivery notice or expected delivery date.

• Claims for theft must be reported within 5 days of delivery notice.

💡 How It Works

1. Add this protection to your cart

2. If there’s an issue, contact support@urbanintellectuals.com

3. We verify, followup if needed & replace your order for you

No hoops. No headaches. Just peace of mind.

Shipping Protection covers your order against loss, damage, or theft during transit. Coverage applies only to issues that occur after shipment and before final delivery to the address provided at checkout. Incorrect address information voids coverage. Claims must be filed within stated claim windows and may require carrier documentation and/or a police report for suspected theft.

✅ Shipping Protection Terms & Conditions

By adding Shipping Protection & Order Assurance, you agree to the terms below:

Coverage Includes

• Packages lost in transit or never delivered by the carrier

• Orders damaged during shipping

• Confirmed package theft after delivery

Coverage Does Not Include

• Incorrect or incomplete shipping addresses provided at checkout

• Delivery delays or carrier-related timing issues

• Damage after delivery to a secure location (mailroom, leasing office, etc.)

• Orders where adequate evidence cannot be provided (see below)

Claim Deadlines

• Lost or damaged items: claim must be filed within 10 days of expected delivery or delivery notification

• Stolen packages: claim must be filed within 5 days of delivery notification

Evidence Requirements
To process a claim, the customer may be required to provide:

• Order number and contact information

• Tracking number and carrier info

• Photos of damaged items or packaging (if applicable)

• Confirmation that neighbors/building office were checked for mis-delivered items

• For high-value theft cases (over $100), a police report may be requested

Resolution
Approved claims are eligible for:

• Replacement items (priority option), or

• Refund to original payment method

Limitations

• Refund or replacement will be applied to the item(s) in the protected order only

• One resolution per protected order

• Shipping Protection is non-refundable after your order ships

Good-Faith Policy
We always aim to act in good faith and do what’s fair.
If something happens to your order, reach out — we’ll do our level best to make it right.

✅ Disclosure

Shipping Protection is a customer-care service, not an insurance product.
It provides order replacement or refund by the merchant and is not underwritten by a third-party insurer.

When in doubt, contact us  at support@urbanintellectuals.com — we’re here to help.